Payment Policy

Currency and Checkout

To keep billing expectations clear, The checkout, displayed prices, order totals, and completed charges are denominated and processed in USD.

About Credit/Debit Card

For eligible transactions, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The secure checkout displays the methods available for the transaction, subject to issuer authorization.

Tax, Cancellation, and Credits

Under this payment standard, Taxes are collected as required by applicable law. Before shipment, cancellation can be requested. Within the checkout process, a refund that is approved goes back to the original payment method and usually appears within 5–10 business days after issuance, subject to the card provider’s timing.

Authorization and Data Security

In relation to checkout and payment, the payment provider can request authorization when an order is submitted. The customer must be entitled to use the chosen method and provide accurate information; an unsuccessful or unverifiable payment can delay or cancel the purchase. For a clear payment record, Shopify and the applicable processors handle card data through their security controls, and full card numbers should never be emailed.

Merchant and Customer Care Information

As part of secure payment handling, Store name: thehydrojug

To clarify transaction terms, Contact email: Support@thehydrorod.shop

For customer reference, Phone: (307) 607-8473

Under the store payment process, Physical and return address: 547 Carey Ave, Gillette, WY 82716, US

As a payment-processing standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).